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1. My institution has a subscription to AJTMH, and access to the AJTMH Online, but I'm not able to see the full text of articles. I'm prompted for a username and password. Why is this happening?

   When this happens, the IP address for your machine is not being recognized by our computer. This failure is caused by one of three things:

   Your institutional subscription has not yet been activated

   The person who "activated" the online subscription did not enter in all needed IP addresses for your institution

   The person who "activated" the online subscription does not realize that some subnets of your institution are routed through a proxy server

   What should I do?

   1. Send us Feedback so we can begin to diagnose the problem.
   2. Talk to your librarian, and let them know you are having trouble.

2. My library subscribes to the paper AJTMH, and I can't get access to it online. Why?

   Your institution may not subscribe to the online journal or may not have activated its institutional subscription to AJTMH Online. Notify your library that you would like access to the AJTMH Online, and encourage your librarian to activate the online subscription.

3. Who from my institution can access AJTMH Online?

   The subscription fee allows for unrestricted Internet access at one location. Any user connecting from an authorized computer on your institutional network will be allowed access to AJTMH Online.

4. What is an Institution?

   For the most part, an Institutional Subscription authorizes use at a localized site. A "site" is an organizational unit, and may be academic or nonacademic. For organizations located in more than one city, each city office is considered a different site. For organizations within the same city that are administered independently, each office is considered a different site.

   For example, each campus in the State University of New York system is considered a different site, and each branch or office of UpJohn Laboratories is considered a different site.

5. How will this work?

   When someone attempts to use AJTMH Online, our server checks to see if the requesting computer is within the list of internet IP address provided by a subscribing institution. If it is, the reader will be able to use all those services enabled for institutional readers. For institutional subscribers, there are no usernames or passwords to remember, and there is currently no limit on the number of readers from your institution who may access AJTMH Online simultaneously.

   If readers want to access AJTMH Online from computers that are not part of your institutional network (e.g., through dial-in or telnet through a commercial Internet service provider) they can do so only through a member subscription.

6. What subscription packages are available?

   Member Subscribers have access to:

   Tables of contents, abstracts, full text searching, full text display, document delivery, PDFs, links to Medline and GenBank, future tables of contents, and the advantage of having password access to AJTMH Online from any computer connected to the Internet.
   [Ordering Procedure] [Cost] [ ASTMH Membership ]

   Institutional Subscribers have access to:

   Tables of contents, abstracts, full text searching, full text display, PDFs, links to Medline and GenBank, future tables of contents, and document delivery. Access is limited to computers within a particular set of internet IP addresses. )
   

   Both members are institutional subscribers can purchase a separate subscription to the AJTMH archives, which feature content from 1921-1997. Members should contact ASTMH to place an order for journal archives. Institutional subscribers should contact the Sheridan Press to place an order for journal archives.
   [Ordering Procedure] [Cost] [ ASTMH Membership]

7. How can I tell if my institution has subscribed to AJTMH Online

   If your institution has a subscription, you'll automatically have access to the tables of contents, abstracts, full-text searching, full text display, PDFs, Medline and GenBank links, and future tables of contents. You'll also see a button at the top of the page confirming you're signed in as part of an institution.

   If your institution has not subscribed, or if you wish to take advantage of the additional services available to member subscribers, you can choose to access AJTMH Online with a member subscription.

8. Will we still be able to get the paper version? And for how long?

   Yes, institutions and individuals can receive a paper version, online version or both.

9. If our AJTMH Online subscription expires and at some later date we reinstate our subscription, will we have access to all years of the electronic version?

   Yes, when you buy a subscription to AJTMH Online, you have access to all years of the database.

10. How can I access the AJTMH Online if I am not an ASTMH member and I don't have access through an institutional subscription?

    You can apply for ASTMH membership. Without a subscription you have access to the Table of Contents, abstracts, and full text searching (but not full text viewing) at no cost and without having to register.

Still have questions?

For further information, please contact the ASTMH headquarters at:
American Society of Tropical Medicine and Hygiene
60 Revere Drive
Suite 500
Nrothbrook, IL 60062 USA
Phone: 847-480-9592
FAX: 847-480-9282
info{at}astmh.org